Selection & Training

Selection

All agent candidates are given Myers & Briggs personality testing whereby specific traits, which have proven to be successful within our industry, are sought. Additionally, candidates must have previous employment experience within fields comparable to your needs. Lastly, all candidates must pass a background check, credit check, and employment history verification check.

Training

Because we offer specialized contact center services geared specifically to your conceptual design and operational structure, all agents are provided a minimum of 40-hrs of training prior to answering calls. Unlike other contact center or call center operations, QSR does not co-mingle agents between concepts. Your business is not just another "client" that we provide generic service too. Our agents are specifically trained according to agreed upon material suited for your individual needs and in accordance with your business culture and environment. At QSR, we also believe in developing our people, thus training never stops, as there is always room for improvement.